Политика возврата средств
Last updated: September 2026
Thank you for choosing Tata Grace Numerology.
Because we provide personalized digital products and services that are individually prepared for each customer, please read this Return & Refund Policy carefully before placing your order.
Nothing in this Policy limits any mandatory consumer rights available to you under applicable Latvian or European Union consumer protection law.
1. NATURE OF OUR PRODUCTS AND SERVICES
Tata Grace Numerology provides personalized digital products and services, including numerology readings, personalized reports, compatibility analyses, forecasts and other numerology-related digital content.
All products and services are provided electronically unless explicitly stated otherwise.
No physical goods are shipped.
Personalized reports are individually prepared based on information provided by the customer, such as a name, date of birth or other information required for the selected service.
2. CANCELLATION BEFORE PREPARATION BEGINS
If you wish to cancel your order, please contact us as soon as possible at:
tatagrace.numerology@gmail.com
If preparation of your personalized product or performance of the ordered service has not yet begun, we may be able to cancel the order and issue a refund, subject to any applicable statutory rights and exceptions.
Once preparation or performance has begun with your consent, cancellation and refund rights may be limited as described below and as permitted by applicable law.
3. PERSONALIZED PRODUCTS AND SERVICES
Many Tata Grace Numerology products are created specifically for an individual customer using personal information supplied by that customer.
Because these products are individually prepared and cannot normally be resold or reused for another customer, statutory exceptions to the standard right of withdrawal may apply.
Where required by applicable law, we will obtain the customer's necessary consent or acknowledgement before beginning performance during the statutory withdrawal period.
Nothing in this section removes any consumer right that cannot legally be excluded.
4. DIGITAL CONTENT AND DELIVERY
Digital products are normally delivered electronically to the email address provided by the customer, generally in PDF or another applicable digital format.
Where digital content is supplied before the expiry of an applicable statutory withdrawal period, we may ask you to expressly consent to the supply beginning during that period and to acknowledge the consequences for your right of withdrawal where required by law.
Once the applicable legal requirements have been satisfied, the statutory right of withdrawal may no longer apply.
This does not affect your rights if the digital content is defective, not supplied, or does not conform to the contract.
5. REFUNDS AFTER DELIVERY
Because our reports are individually prepared and supplied digitally, we generally do not offer voluntary returns, exchanges or refunds simply because a customer changes their mind after a personalized product has been completed and delivered.
However, this does not affect any refund, repair, replacement, price reduction or other remedy to which you may be entitled under applicable consumer protection law.
If you believe that the product you received is defective, incomplete or materially different from what you ordered, please contact us so that we can review the issue.
6. INCORRECT CUSTOMER INFORMATION
Customers are responsible for checking that all information submitted for the preparation of a personalized report is accurate and complete.
If a report has been created using incorrect information supplied by the customer, this will generally not be considered an error on the part of Tata Grace Numerology.
Any correction or preparation of a new report resulting solely from incorrect information supplied by the customer may require an additional payment.
This does not affect your statutory rights where an error was caused by Tata Grace Numerology.
7. TECHNICAL OR DELIVERY PROBLEMS
If you experience difficulties receiving, opening or accessing your purchased digital product, please contact us at:
tatagrace.numerology@gmail.com
We will make reasonable efforts to resolve the problem and, where appropriate, resend the digital product.
A technical delivery problem does not automatically entitle the customer to a refund if the purchased product can be successfully re-delivered or the problem can otherwise be resolved within a reasonable period.
This does not limit any mandatory remedies available under applicable law.
8. RIGHT OF WITHDRAWAL FOR EU/EEA CONSUMERS
Consumers in the European Union or European Economic Area may generally have a statutory 14-day right of withdrawal for distance contracts, subject to exceptions and conditions established by applicable law.
The application of the right of withdrawal depends on the nature of the product or service purchased.
For personalized products, services that have begun during the withdrawal period at the customer's request, and digital content supplied electronically, specific statutory rules and exceptions may apply.
Where required, before commencing performance or supplying digital content during the withdrawal period, Tata Grace Numerology will request the customer's prior express consent and any legally required acknowledgement concerning the right of withdrawal.
If the legal requirements for an exception to the right of withdrawal have been satisfied, you may lose your statutory right to withdraw from the contract.
Nothing in this Policy is intended to exclude or restrict a statutory right of withdrawal where that right continues to apply.
9. HOW TO CONTACT US ABOUT A CANCELLATION OR REFUND
If you wish to request a cancellation, report a problem or exercise any applicable consumer right, please contact us and provide:
- your name;
- order number;
- email address used for the order; and
- a brief explanation of your request.
We may request additional information where reasonably necessary to identify the order and process your request.
10. CONTACT INFORMATION
Tata Grace Numerology
Service Provider: Anastasija Massane
Status: Self-employed person registered in Latvia
Registered Business Address:
Stabu Street 15, Riga, LV-1010, Latvia
Email: tatagrace.numerology@gmail.com
Telephone: +371 295 492 08
Website: tatagrace-numerology.store
Services are provided exclusively online. No in-person services are provided at the registered business address.